Customer Service Specialist

Location: Lincoln, NE
Salary: Hourly
Level: Associate
Published: July 6, 2018

The Role

The Customer Service Specialist is responsible for ensuring that requests from customers, agents, and third party administrators are handled effectively and efficiently; along with taking care to maintain the customer’s relationship with the company.  This role is a critical partner with our Third Party Administrators and internal employees.

  • Liaise with our TPA’s to take escalations and non-standard customer service requests.
  • Provide efficient, quality service with concise detail and accuracy via telephone, email and postal mail in response to requests and concerns about products and services.
  • Follow up on customer enquiries to ensure satisfaction and confidence
  • Build and maintain effective working relationships
  • Log all customer interactions and transactions
  • Complete weekly and monthly reports
  • Communicate and coordinate with internal departments and external partners
  • Contribute to improvement of processes

Your Experience

  • College degree or 3+ years of customer service experience, preferably in the insurance industry.

Your Skills

  • Must possess a passion for providing outstanding service to customers by offering reliable solutions with a sense of urgency
  • Ability to succeed in multifaceted, fast paced, changing environment
  • Excellent verbal, written and listening communication skills required
  • Knowledge of various annuities, life insurance plans and processes
  • Ability to read and interpret standard contract language and effectively communicate back to callers
  • Excellent problem solving skills.
  • Ability to work independently with minimal supervision
  • Must be Microsoft Office Suite proficient

About Lincoln Benefit Life

Lincoln Benefit Life is a specialist U.S. life insurance company. Our mission is to build a substantial, diversified and lasting life insurance company. Our focus is providing excellent policyholder service and delivering sustainable financial results within a well-controlled risk framework.

Lincoln Benefit Life, based in Lincoln, Nebraska, is a long-standing leader in the financial services industry. Founded in 1938, LBL built its reputation on solid life insurance and annuity product offerings, backed by high standards of customer service.


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