Claims Analyst – Life Insurance

Location: Lincoln, NE or Rosemont, IL
Salary: tbd
Level: tbd
Published: January 31, 2020

The Role

The Claims Analyst is responsible for ensuring that escalated requests from our third party administrators regarding complex claims situations are addressed within a timely and professional manner.  The Claims Analyst is also responsible for assisting with the development, drafting and implementation of procedures, regulatory compliance and financial controls associated with TPA governance.

Responsibilities include assistance with internal aspects of both Direct and Reinsurance claims administration, including legal, special investigation unit, finance, actuarial and operational support.

  • Access and prioritize requests from third party administrators and reinsurance assignments.
  • Investigation, analysis and resolution of escalated, complex claim cases both direct and reinsured.
  • Ensure questions and requests for information are addressed in a timely and professional manner to ensure resolution of outstanding claims, reinsurance cession billing and recovery.
  • Complete follow-up to obtain additional information, when necessary
  • Perform ongoing monitoring and follow-up of claims and reinsurance recovery.
  • Document all follow-up activities
  • Maintain compliance with federal and state regulations and reinsurance treaty provisions.
  • Monitor financial/actuarial claim related financial controls to ensure processing/data accuracy.
  • Take initiative for learning new skills and willingness to participate and share expertise on projects, committees and other activities, as deemed appropriate

Ideally this position will be located in Lincoln, Nebraska.  However, consideration will be made for candidates in the Chicago, IL area.


Your Experience

  • Minimum of 3 years of experience managing Life & Annuity claims assessors in a direct management or third party governance role.
  • Preferably extended experience with companion products, LTC, Pre-need, Disability Income, Waiver of Premium, etc.
  • Preferable experience with one of more of the following systems:  TAI, Cyberlife, AWD, FAST and LifeCad.
  • College degree desired, equivalent claims experience will be accepted.
  • Life Office Management Association certifications or comparable experience.

Your Skills

  • Strong verbal, written and listening communication skills
  • Strong risk assessment, negotiation and conflict resolution skills.
  • Strong interpersonal skills
  • Ability to collaborate with key partners and business leaders
  • Ability to read and interpret contract language
  • Proficient on Microsoft Office Suite
  • Ability to work independently with minimal supervision
  • Demonstrated ability to deliver results under pressure in a tight timeframe preferred
  • Knowledge of annuities and life plans and processes highly desirable
  • Proven track record of process improvement and innovation desirable

About Lincoln Benefit Life

Lincoln Benefit Life is a specialist U.S. life insurance company. Our mission is to build a substantial, diversified and lasting life insurance company. Our focus is providing excellent policyholder service and delivering sustainable financial results within a well-controlled risk framework.

Lincoln Benefit Life, based in Lincoln, Nebraska, is a long-standing leader in the financial services industry. Founded in 1938, LBL built its reputation on solid life insurance and annuity product offerings, backed by high standards of customer service.


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