Technology Vendor Manager

Location: Rosemont, IL or Cedar Rapids, IA or Baton Rouge, LA
Salary: tbd
Level: tbd
Published: August 21, 2020

The Role

The Technology Vendor Relationship Manager is responsible for the technology support of Annuity and Life Insurance business with a primary role of supporting the B2B infrastructure and technology partners, including developing and driving electronic business and data interfaces. The individual performs and/or manages a combination of contract, performance, relationship, and risk management roles with IT vendors. He or she owns and must understand contractual, commercial, and operational working relationships with vendors to ensure that contractual commitments are delivered across the organization.

  • Assist in creating and support a technical analysis process for onboarding and supporting distribution partners.
  • Identify and resolve technical issues
  • Analyze and respond to technical services requests in support of distribution partners
  • Active participation in vendor forums, conferences, and other events.
  • Monitoring of vendor changes and cycles
  • Impact analysis of vendor changes, distribution partner requests, and annuity product changes
  • Manage regular senior-level collaborative meetings between the vendor and the client.
  • Ensure there are clear metrics across all key performance indicators (KPIs) to ensure strong performance management.
  • Identify and execute value opportunities with key vendor relationships.
  • Analyze problem areas and help resolve issues and disputes.
  • Manage the communications process with vendors.
  • Focus vendor performance metrics on technical, process, and business outcomes, such as innovation, competitive advantage, and increased revenue. Define and hold strategic vendors to higher performance standards and drive continuous improvement.
  • Inform IT vendor managers/procurement, PMO and business operations about information gleaned from market investigation reports on sourcing methods, products, and potential vendors, and while conducting vendor analysis. Include financial viability, business continuity, and corporate and regulatory compliance.
  • Assess and report on the risk level of vendors based on financial, skills, tools, and the use of third parties.
  • Assist with vendor evaluation and selection criteria, procedures, and best-practice tools and templates.
  • Assist in negotiating with vendors to optimize the procurement of cost-effective acquisitions.

Your Experience

  • Bachelor’s degree preferred
  • Five to seven years of experience in information systems, project management, or a related field
  • Minimum of ten years or experience working in the insurance industry – Experience with Life and Annuities REQUIRED

Your Skills

  • Excellent analytic and problem-solving skills and experience, including ability to conduct and direct research into IT issues and products.
  • Strong working knowledge of Annuity and Life Insurance Products, (Fixed, Fixed Index, and Variable)
  • Background in Annuity business and Third-Party Distribution preferred.
  • Strong organizational skills. Candidate must be detail orientated.
  • Excellent verbal and written communication skills.
  • Vendor management/technical support skills
  • Can do attitude and strong presentation and interpersonal skills required.
  • Can manage competing priorities with poise and professionalism.
  • Strong customer service orientation, and the ability to present ideas in business-friendly and user-friendly language.
  • Extensive experience working leading in a team-oriented, collaborative environment.
  • Proven experience in overseeing the direction and implementation of software solutions.

About Lincoln Benefit Life

Lincoln Benefit Life is a specialist U.S. life insurance company. Our mission is to build a substantial, diversified and lasting life insurance company. Our focus is providing excellent policyholder service and delivering sustainable financial results within a well-controlled risk framework.

Lincoln Benefit Life, based in Lincoln, Nebraska, is a long-standing leader in the financial services industry. Founded in 1938, LBL built its reputation on solid life insurance and annuity product offerings, backed by high standards of customer service.


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